Privacy Policy
Last updated: October 13, 2026
About this policy
Caffè Sorrento (“we,” “us,” or “our”) respects your privacy. This policy describes how we handle personal information in connection with caffesorrento.com, customer inquiries, and our food-ordering, catering, and gift-card services. It also explains how to contact us with privacy questions or requests.
This policy describes the bakery’s practices. External services that you choose to use also have their own privacy notices governing how they handle information.
Information you provide
When you contact us, we receive the information you include in your inquiry, such as your name, email address, phone number, and message. Catering inquiries may include an event date, guest count, food preferences, and fulfillment instructions.
When you make a purchase through an ordering or gift-card service, that service collects information needed to process the transaction. Information made available to us depends on the service and your order and may include purchaser contact details, items purchased, order totals, payment status, pickup or delivery instructions, recipient details, and order notes.
Please provide only information relevant to your inquiry or purchase. Do not send full payment-card numbers, identity documents, or unrelated sensitive information by email.
Food allergies and dietary requests
If you choose to share allergy information or dietary needs, we use that information to discuss and address your food request. Information included in an order or email may be available to the service handling that communication and to bakery staff involved in responding to or fulfilling the request.
Please contact the bakery directly to discuss food allergies before ordering. This privacy policy does not describe whether any particular food is suitable for your dietary needs.
Online orders, payments, and gift cards
Our website links to Cash App for food ordering, HoneyCart for catering, and Square for gift cards. Online payment information is submitted through the service you use for your purchase. These services handle transaction information under their own notices and terms, and provide us with information used to manage purchases and customer-service requests.
If you purchase a gift for someone else, the gift-card service may request the recipient’s name and email address or phone number for delivery. Please provide only information you are entitled to use for that purpose. Review the delivery and privacy notices shown by the service before submitting recipient information.
Website information and third-party technologies
When you visit a website, your browser sends technical information needed to request and display its pages, such as your IP address and browser information. Website infrastructure may generate request, error, and security logs in the course of delivering and maintaining the site.
Linked ordering services and other external websites may use cookies and similar technologies for their own operations, analytics, or advertising. Their privacy notices explain those practices and any available controls. A privacy choice made on one service may not apply to another.
You can use your browser settings to manage or delete cookies. Restricting cookies may affect features on external ordering services. If you have questions about technologies used on our website, contact us using the details below.
How we use information
We use personal information relevant to our business to respond to inquiries, coordinate and fulfill purchases, communicate about orders, handle customer-service issues, and maintain transaction records. We may also use relevant information to investigate technical or security problems, resolve disputes, and meet applicable legal obligations.
Information you provide in connection with an inquiry or order may be used to contact you about that request. Any promotional communications are subject to applicable marketing requirements and the signup or preference information provided for that channel. You may ask us to stop promotional communications, and you can use any unsubscribe instructions included in them. Order-related communications may still be necessary to handle a purchase or request.
When information is shared
Information is handled by the services involved in the activity you request, such as ordering, payment, gift-card delivery, or email communications. Relevant information may also be made available to service providers supporting business operations and to professional advisers where needed for accounting, legal, or related purposes.
We may disclose information when required by applicable law or legal process, or where reasonably necessary to address fraud, security incidents, disputes, or threats to rights or safety. Requests to disclose information remain subject to applicable law.
External providers may handle information for their own purposes as described in their privacy notices. Please review the notices and available privacy choices of the service you use.
Retention of information
Retention depends on the type of information and why it is held. Relevant considerations include whether an inquiry or order is still active, whether information is needed to resolve a customer-service issue or dispute, and whether transaction or other records must be retained for legal or accounting purposes.
Copies may also exist in email systems, backups, and provider records. External services may retain information under their own retention practices. You can contact us to ask about a particular record or request deletion; we will review the request and any applicable retention requirements.
Your choices and privacy requests
You can contact us to ask about personal information relating to you or to request access, correction, or deletion. Depending on where you live and which laws apply, you may have additional privacy rights. We will evaluate requests under applicable law.
To help us locate the relevant information, describe your request and the order or communication it concerns. We may need reasonable verification before releasing or changing personal information. Please do not include sensitive identity documents in an initial email.
If information is independently maintained by an external ordering or payment provider, a request may need to be directed to that provider. We can help identify the service associated with an order where possible.
Browser privacy signals and opt-out preferences may be treated differently by different services. Use each service’s privacy controls or contact it about its handling of those signals. Contact us for requests concerning the bakery’s own handling of information.
Security
Please use the designated ordering and payment services to submit payment information. Email is not an appropriate place to send full payment-card details or other unnecessary sensitive information.
No method of electronic transmission or storage can be guaranteed completely secure. If you believe information you provided to us has been misused or exposed, please contact us promptly so that we can review your concern.
Children’s privacy
The website presents information about the bakery and its services for a general audience. If you believe a child has submitted personal information directly to us online, please contact us so that we can review the circumstances and take appropriate action under applicable law.
External links
Our website includes links to ordering services, social media, maps, and video content. Following a link takes you to a service with its own privacy practices. This policy continues to describe our handling of information received by the bakery; it does not replace those services’ notices.
Changes to this policy
We may update this policy when our services or information practices change. The date above identifies the latest revision. We will provide additional notice or obtain consent where required by applicable law.
Contact us
For privacy questions or requests, contact Caffè Sorrento:
Email: ciao@caffesorrento.com
Phone: (208) 430-0787
Address: 5624 West State Street, Boise, Idaho